Terms & Conditions

Please read these terms and conditions carefully. A reference to this “website” is to websites owned and/or operated by ROBINSONS including but not limited to the information, text, images, links, graphics and video sequences displayed therein (the “Materials”).

Site users, by accessing this website and any web pages thereof, agree to be bound by the terms and conditions below. If you do not agree to the terms and conditions below, do not access this site or any web pages thereof.


1. No Warranty for the Website and/or the Materials

1.1 This website and the Materials are provided “as is”, “as available”. ROBINSONS does not warrant the accuracy, adequacy or completeness of this website and/or the Materials and expressly disclaims liability for errors or omissions in the Materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in conjunction with the Materials and/or this website.

1.2 ROBINSONS does not warrant that any of the Materials or that this website will be provided uninterrupted or free from errors or that any identified faults will be corrected; further, no warranty is given that this website and the Materials are free from any computer virus or other malicious, destructive or corrupting code/programme.


2. Intellectual Property
2.1 Copyright

The copyright in this website is owned by ROBINSONS or its licensors. No part or parts hereof may be reproduced, distributed, adapted, modified, republished, displayed, hyperlinked, transmitted or framed in any manner or by any means or stored in an information retrieval system without the prior written permission of ROBINSONS. However, you may download and print the Materials on this website for personal and non-commercial use only, provided you do not modify the Materials and that you retain all copyright as well as other proprietary notices contained in the Materials. You also may not, without the permission of ROBINSONS, insert a hyperlink to this website on any other website or “mirror” any Material contained on this website on any other server in Singapore or beyond.

2.2 Trade Marks

The trade marks, service marks and logo (the “Trade Marks”) used and displayed on this website are registered and unregistered Trade Marks of ROBINSONS, its subsidiaries or its licensors. Nothing on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trade Marks displayed on this website, without the written permission of ROBINSONS. ROBINSONS and its subsidiaries enforce their intellectual property rights to the fullest extent of the law. The name of ROBINSONS or the Trade Marks may not be used in any way, including in advertising or publicity pertaining to the distribution of Materials on this website, without prior written permission of ROBINSONS. ROBINSONS prohibits use of the Trade Marks as a web link or hyperlink to any ROBINSONS site or any other site unless establishment of such a link is approved in advance by ROBINSONS in writing.


3. Contributions to ROBINSONS

By submitting content, ideas, suggestions, documents, and/or proposals (“Contributions”) to ROBINSONS through its suggestion or feedback web pages, you acknowledge and agree that: (a) your Contributions do not contain confidential or proprietary information; (b) ROBINSONS is not under any obligation of confidentiality, express or implied, with respect to the Contributions; (c) ROBINSONS shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way, in any media worldwide; (d) your Contributions automatically become the property of ROBINSONS without any obligation of ROBINSONS to you; and (e) you are not entitled to any compensation or reimbursement of any kind from ROBINSONS under any circumstances; (f) you should not submit any information and/or other materials which are or may be offensive, abusive, illegal or which may not be lawfully disseminated under the laws of Singapore or any other known country.


4. Exclusion of Liability

ROBINSONS shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with:

(1) any access, use or the inability to access or use this website, or reliance on the Materials and/or any information in this website; (2) any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus; and (3) any use of or access to any other website linked to this website, even if ROBINSONS or its agents or employees are advised of the possibility of such damages, losses and/or expenses. Any hyperlinks to any other websites are not an endorsement of such websites and such websites should only be accessed at the site user’s own risks. This exclusion clause shall take effect to the fullest extent permitted by Singapore law.


5. Governing Law

By accessing this website, you fully agree that Singapore law, including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (No 25. of 1998), shall govern such access as well as the above terms and you fully agree to submit to the exclusive jurisdiction of the Singapore courts.


6. Third Parties Rights

No person shall have any right pursuant to the Contracts (Right of Third Parties) Act 2001 to enforce any of the above terms and conditions. The reference to a person, in this clause includes any individual, company, corporation, firm, partnership, joint venture, association, organisation, trust, state or agency of a state (in each case, whether or not having separate legal personality). You fully agree that, except as otherwise expressly provided in this Terms and Conditions, there shall be no third-party beneficiaries to this agreement.


7. Refund/Exchange Terms & Conditions

It is the policy of Robinsons to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. If you are unhappy with your unused purchase please return it within 7 days along with your receipt for an exchange or refund. All Customers would have their refunds given in the form of Robinsons Gift Cards. Exchange or refund can be done at all Robinsons stores regardless the store of purchase.

To this end, it is our policy that we do not exchange or refund Sales items, personalised items, time critical items, special orders, food items or items worn on the body including perfume, toiletries, jewellery and lingerie. Items must be returned in their original packaging, with price tags intact, and must be complete, including electrical accessories and manuals where applicable. Items that have been laundered or altered in anyway, cannot be accepted for exchange or refund.

If a manufacturing fault occurs with your product we will always honour the manufacturer’s guarantee period and will repair or replace the product in accordance with the warranty terms and conditions. Please see individual products for details. Your statutory rights will not be affected.