How to buy

1) Navigate through the departments via the main menu.
2) Select the products you are interested in and click on the thumbnail to view product details, and price.
3) Select the options and enter the quantity you wish to purchase, click on the “add to cart” button. You can then choose to continue shopping or select “view cart”
4) Check your items in the cart. Once confirmed, you can then select “Click & Collect” or “Home Delivery”.
5) You can then continue your check out by either registering an account or check out as a guest.
6) Continue to payment.
7) Upon successful payment, you will receive an email confirming your order.

 

Payment Methods

We accept Visa, Mastercard and American Express Payments.
Robinsons gift vouchers/gift cards are currently not available for redemption online.
Robs $ are currently not available for redemption online.
Bank/third party vouchers for Robinsons are currently not available for redemption online.

 

Delivery Charges

Click & Collect: FREE
Home Delivery: $8.90 (FREE for orders with a minimum $89 nett spend)

 

When will my order be delivered and can I track my order?

Click & Collect: 3 hours after your payment has been confirmed
Home Delivery: Standard home delivery takes 3-5 working days

Yes you may track your order here.

 

CLICK & COLLECT

 

Which stores offer C&C?

We currently offer Click & Collect Service at our Robinsons The Heeren Flagship Store.

 

When will my order be ready for collection once payment has been authorized?

Your order will be ready for collection, 3 hours from the order confirmation.

 

Where should I go to collect my order?

You can collect your order from Robinsons The Heeren, Concierge, Level 5

 

How long are orders kept for collection?

Your order will be stored with us for a maximum of 14 days from your payment date. Orders uncollected after the 14th day will be automatically refunded via your original mode of payment.

 

What do I need to bring with me when I collect my order?

You will need to show the Order Receipt attached to the Order Confirmation Email that was sent to your personal inbox and flash your physical Credit Card used for your corresponding online purchase upon collection. This is to ensure that the order was duly collected.

 

Can I assign someone to collect the order on my behalf?

Yes you may. Likewise, the person will need to present the Order Receipt with the nomination acknowledgement part filled up, along with a photocopy of the customer's IC and the Proxy's Original IC.

 

Can I amend my requested collection date stated on my order?

Yes, you are allowed to amend the collection date. Kindly contact our Heeren store customer service to arrange.

 

Is there a charge for store collection?

No, Click & Collect is offered to you free of charge. 

 

Size Guide

Click here for international size guide.

 

How to refund/return: 

For Click & Collect orders: You may return the item(s) to our flagship store, Robinsons The Heeren.

For Home Delivery Returns, Please see below for the steps.
Step 1:
1) In our stores: You may return your item(s) by taking it to our flagship store Robinsons The Heeren. Items must be returned in their original condition within 30 days from the date of order and can only be returned at Robinsons The Heeren.


2) From your house: Fill up the return slip included in your package. Indicate your order number and tick against that item(s) that you wish to return.  Items must be returned in their original condition within 30 days from the date of order and can only be returned at Robinsons The Heeren.

Step 2

Pack your item(s) and the return slip into a parcel.

Step 3:

Book your return pick-up slot here.

For our returns policy, click here
Postal return service can only be used once.

 

How long does it take to get a refund?

We will process your returns within 7 days of the receipt. Once processed, the bank will refund your money based on their standard lead time.

 

Will I get refunded the delivery charge when I return an item?
No, delivery charges are non-refundable.

 

Refund Policy:

Click here for our refund policy. 

 

Exchange Policy:

Click here for our exchange policy

 

Can I cancel my order ?

Once your payment has been confirmed, you will be unable to cancel or amend your order. Hence it is important for you to check your order before proceeding with 

 

Availability of products

All products orders are subject to availability. If there are any difficulties to supply, we will refund you the amount you've paid. 

 

Gift Receipt/Wrapping:

Do Robinsons Offer Gift Receipt & Gift Wrapping Service? 
At the moment we do not offer Gift Receipt & Gift Wrapping Service online.

 

Cardmembers Enquries-Rebates & Rob Dollars: 

Do I get the usual 5% Rebates when i shop online? 
Yes, you are entitled to the 5% rebates. It will be calculated on the monthly credit card statement. 

 

Do i get Robs $ when I shop online?

No, you will get Robs $ when you shop outside Robinson's Group of stores. 

 

Does the Robinsons Closed Door Sale apply online?

No, it is not applicable online.

 

Security

Is it safe to shop on Robinsons Online? 
Yes. You can shop with total peace of mind as we make every effort to ensure the security of your purchases and details.

 

Privacy Policy 

Click here for Privacy Policy.

 

Contact Us

 

The FAQ did not answer my question. Who can I contact?

Kindly contact us via this contact form with any question regarding your online queries. We will get back to you as soon as we can.

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