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R-List FAQ

What is the Robinsons SG Mobile Application?
The Robinsons SG Mobile Application is a loyalty application administered by Robinsons & Company (Singapore) Private Limited (“Robinsons”).

 

Who can use the Robinsons SG Mobile application?
The application can be used by R-List Members, OCBC Robinsons Group Visa Card Members and Private Label Card Members.

 

What is R-List Rewards Programme?
The R-List Rewards Programme is a membership programme managed and administered by Robinsons to reward its members for spending at Robinsons’ stores by way of earning R-List Points for exchange of products, services and vouchers redemption. 

 

How do I become an R-List member?
To be a R-List member, you can download the Robinsons SG Mobile application to register as or drop by at our Customer Service Counter at any Robinsons stores to register as a member. The membership is free, and it is open to all applicants aged 18 years and above who resides in Singapore.

 

What are the privileges of joining the R-List?
Members can enjoy unrivalled shopping privileges through its accumulated R-List points to redeem exclusive rewards from the Robinsons SG Mobile application. On top of that, members will be the first to know about Robinsons’ launches, events and exclusive promotions. Read more about the privileges here

 

How can I earn R-List points?
Only purchases made in Robinsons’ Singapore stores will be entitled for R-List Points. For every $10.00 nett spend (exclude GST/VAT), you are entitled for 1 R-List point. Purchases made online at www.robinsons.com.sg and/or purchase of Robinsons’ gifts vouchers are not entitled for R-List Points. For clarification, OCBC Robinsons Group Visa Card Members, Private Label Card Members and Al-Futtaim Group of employees are also not entitled to earn R-List Points.

 

How can I use the R-List Points I accumulated for?
You can use the R-List Points accumulated to redeem exclusive rewards such as products, services or vouchers that are available from the Robinsons SG Mobile application.

 

Is there an expiry date for R-List Points?
All R-List Points collected have a one (1) year validity from the date of purchase with the expiry date at the end of the 12th month. For example, you earned 3 points on 3 September 2019, it will expire on 30 September 2020. You can track the validity of R-List Points through the Robinsons SG Mobile application.


Can I be an R-List member and an OCBC Robinsons Group Visa Card Members at the same time?
A customer can only hold one membership at any time.

 

I have terminated my OCBC Robinsons Group Visa Card and wish to convert to R-List member, what should I do?
Email us at help@robinsons.com.sg or visit our friendly Concierge counters at any Robinsons stores. By converting to R-List member, you agree to subscribe to all Robinsons communications. Download Robinsons SG mobile application to make changes to your subscription status within your profile.

 

Can OCBC Robinsons Group Visa Card Members earn R-List points too?
OCBC Robinsons Group Visa Card Members do not earn R-List points. Read more about the OCBC Robinsons Group Visa Card privileges here

 

Does R-List membership expire?
It is lifetime membership and there is no membership expiry date.

 

Can I transfer my R-List membership to someone else?
R-List membership accounts are strictly non-transferable.

 

I signed up for R-List membership in store, how can I access my account
Step 1: Download the Robinsons SG Mobile Application on the App Store or Google Play.

Step 2: Sign-in with one mobile number of your choice as an one-time OTP will be sent to your mobile device for verification.

 

How can I use my eVouchers?
You can use your eVouchers by tapping “use” after opening the voucher. The QR code scanner would launch. Scan the QR code provided at the counter to validate the utilisation of the voucher.

 

How can I get more eVouchers?
eVouchers are updated on the Robinsons SG Mobile application regularly and it’s on a first come first basis redemption and while stocks last. You will need to accumulate as many R-List Points as possible in order to redeem for more exclusive rewards.

 

How can I cancel my eVouchers?
eVouchers is non-cancellable once redeemed and R-List Points will not be refunded upon redemption.

 
Am I able to use an eVoucher that has already expired?
Expired eVouchers cannot be used.

 

How do I update my profile?
You can update your profile through the Robinsons SG Mobile application via the link to Profile. For further assistance, you can email us at help@robinsons.com.sg or visit our friendly Concierge counters at any Robinsons stores.