Eligibility Criteria

You are eligible to sign up for the R-list loyalty program if you are NOT:

  1. OCBC Robinsons Group Visa Card or Robinsons Private Label Card (PLC) members whose cards are still active/valid;
  2. Current Robinsons Group of Stores’ employees and RSH Group employees Programme

Terms & Conditions

To administer and/or manage the Programme, Robinsons will necessarily need to collect, use, disclose and/or process certain personal data or personal information about the participant in the Programme (the “R-List member”). Such personal data will be collected, used, disclosed and/or processed by Robinsons for the purpose(s) of:

  1. Processing, administering and/or managing the R-List member’s membership in the Programme;
  2. Contacting the R-List member on matters relating to the R-List member’s membership in the Programme;
  3. Enrolling the R-List member in contests, lucky draws and similar promotions, and administering these activities. Some of these activities have additional terms and conditions, which could contain additional information about how Robinsons uses and discloses the R-List member’s personal data;
  4. Processing and sending to the R-List member marketing, advertising and promotional information on products, future events, launches and promotions of Robinsons via SMS and/or electronic mail; If consented by the R-List member in the registration form and/or other methods of consent notification, sending the R-List member such marketing, advertising and promotional information via [voice calls /MMS / fax ] as may be consented by the R-List member;
  5. Sharing your contact with our associate companies & partners (including without limitation Overseas-Chinese Banking Corporation Limited (“OCBC Bank”) using the given information for their respective research, marketing and card promotion activities. In addition, you agree that by providing your mobile number above, you consent to OCBC contacting you via that phone number for the above purposes.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting our Customer Service at any Robinsons store.

Points issuance and redemption

Upon member identification by NRIC or phone number or via the R-Wallet, all members will earn 1 point for every $10 spent on the applicable transaction value for purchases in the Robinsons stores in Singapore. Points are valid for 12 months from the month of issuance. Points will be issued for qualifying purchases made upon membership approval. Points shall be calculated on the nett value of transactions (the amount payable in cash/credit, and after deduction of any promotional vouchers). Points shall be credited to the account after 24 hours. If the case of exchange and refund, points will be re-calculated based on the revised transaction amount. Points accumulated in this Programme can be used to unlock Delightful surprises in your membership period. Delightful surprises are allotted at the absolute discretion of the Robinsons management and at any time, without giving reason or prior notice. Every 50 points earn you a surprised gift. Points cannot be transferred to another member’s account. Without prejudice to any of Robinsons’s statutory rights, Robinsons may at its absolute discretion and at any time, without giving reason or prior notice, suspend the calculation and accrual of points, rectify any error in any calculations and make any adjustments they deem fit to said calculations. The mode of redemption shall be decided by Robinsons in its absolute discretion. Rewards are currently available in Singapore and are subject to applicable terms and conditions which may be imposed by third party vendors of Robinsons. Members should check their account on their own, Robinsons will not issue statement of account. All points earned are non-transferable and not exchangeable for cash or credit. Points which have been successfully redeemed, cannot be refunded or transferred back to any account. Robinsons reserves the right to adjust any points in connection with any member’s card. In the event of any dispute, Robinsons’ decision is final and conclusive.

Monthly Cash Back Lucky Draw

Lucky Draw Terms & Conditions

Three (3) winners will be awarded Robinsons gift cards equivalent to the amount they spent at all 3 Robinsons stores, capped at $500 for each winner.

  1. One (1) lucky draw chance will be given for every $10 spent, based on each transactional receipt.
  2. The Lucky Draw will be held on the first calendar week of the month.
  3. There will be three (3) prize winners for each Lucky Draw.
  4. Robinsons Group of Stores reserves the right to draw reserve winners to replace the winner if he/she is subsequently found to be ineligible.
  5. Robinsons will publish the results of the Lucky Draw on the Robinsons website within seven (7) working days from the date of the Lucky Draw.
  6. The prize winner will be notified within seven (7) working days from the date of the Lucky Draw.
  7. Robinsons will notify the prize winner’s through his/her contact details in our records.
  8. If a prize winner does not satisfy any or all of the prize terms and conditions (which may include but not limited to, requiring the prize winner to sign an acknowledgement to acknowledge his/her win within the time Robinsons specifies), he/she will lose his/her entitlement to the prize.
  9. In such a situation: Robinsons will not be responsible to compensate the prize winner for the prize in any other way; and Robinsons reserves the right and has the absolute discretion to award the prize to any reserve winner drawn by us. The prize shall not be transferable or exchangeable for cash, credit or kind. Robinsons is entitled (at our discretion) to withdraw or change the prize with other items without any notice and without giving any reason.
  10. The prize winner is bound by these terms and conditions and any other conditions Robinsons, OCBC or the relevant merchants may impose on the redemption and use of the prize.


The prize winners agree: to cooperate with and participate in any of Robinsons’ advertising or publicity activities relating to the Lucky Draw; and that Robinsons may publicise his/her name, IC/passport number and/or his/her photograph in such mode and manner as we consider fit. All participants in the Lucky Draw expressly and irrevocably allow and authorise Robinsons to disclose, reveal and divulge their information to the parties involved in organising, promoting and conducting the Lucky Draw for the purposes of the Lucky Draw. Robinsons’ decision on all matters relating to the Lucky Draw will be at our absolute discretion and will be final and binding on all participants. We will not entertain any correspondence. If there are any inconsistencies between these terms and conditions and any brochure, marketing or promotional material relating to the Lucky Draw, these terms and conditions will prevail. Robinsons will not be responsible for any loss to or expenses incurred by any member or anyone in connection with the Lucky Draw, regardless of how it was caused, including any error in computing chances, any breakdown or malfunction in any computer system or equipment or any notice which is misdirected or lost in the post. Robinsons accepts no responsibility for any tax implications that may arise from the prize or from the receipt or use of the prize. It is the responsibility of the prize winner to: file any tax or pay any tax due to any tax authority as a result of receiving the prize; and seek independent advice on the possible implications this may have on his/her own financial situation. Robinsons can decide to terminate the Lucky Draw or change, delete or add to any of these terms and conditions from time to time without notice, including but not limited to, the eligibility criteria, the methods of identifying the prize winner and the date of the draw. These terms and conditions will be governed by the laws of Singapore and the participants in the Lucky Draw irrevocably submit to the non-exclusive jurisdiction of the courts of Singapore. A person who is not a party to any agreement governed by these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act (Cap 53B) to enforce any of these terms and conditions.


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