STORE FAQ

 

 

What Are The Opening Hours Of The Robinsons Stores?

Our stores open from 10.30am - 10pm daily

Store Addresses & Contact Number:

Robinsons The Heeren:
260 Orchard Road
Singapore 238855
Email: orch@robinsons.com.sg
Tel: +65 6735 8838

Robinsons JEM®:
50, Jurong Gateway Road
#01-07/13
Singapore 608549
Email: rbjem@robinsons.com.sg
Tel: +65 6887 8838

Robinsons Raffles City:
252 North Bridge Rd #03-01 Raffles City
Shopping Centre Singapore 179103
Email: rccs@robinsons.com.sg
Tel: +65 6216 8388
How much does it cost to park at our parking facilities?

Robinsons The Heeren:
Monday to Friday (8.00am - 11.00pm): $1.50 per 1/2 Hour
Saturday, Sunday, Public Holidays (8.00am - 11.00pm): $5.00 for the first 3 hours, $1.50 for subsequent 1/2 hour

Robinsons JEM®:
Monday to Friday (6.00am - 6.00 pm): $1.30 for 1st Hour, $0.30 subsequent 15 mins between 6.00 am - 6.00 pm
Monday to Friday (6.00pm - 6.00 am): $2.50 per entry
Saturday, Sunday, Public Holidays: Same charges as weekdays

Robinsons Raffles City:
Monday to Friday (8.00am to 6.00pm): $2.20 for 1st Hour, $0.55 for sebsequent 15 mins
Monday to Friday (6.00pm to 11.00pm): $3.00 per entry
Saturday, Sunday, Public Holidays (8.00am to 7.59am): $2.20 for first 2 hours, $0.40 for subsequent 15 mins between the 3rd and 4th hour, $0.60 for subsequent 15 mins from the 5th hour onwards.
Does Robinsons Offer Store Delivery?

Yes, Robinsons offer free in store home delivery with minimum $200 nett spend.
Does Robinsons Offer Personal Shopping Service?

Yes, we offer Personal Shopping Service at our Robinsons The Heeren & Robinsons Raffles City Stores.

Learn more and book an appointment with our personal shoppers here.
I have an enquiry regarding a product, who may i contact?

You can contact respective store here
Where can I dine in Robinsons The Heeren?

We have 6 Restaurants Residing In Robinsons The Heeren.
Click here for more information.
What are the privileges for tourist?

You get 10% off regular price items*. You may get this 10% discount card from our respective store concierge/customer service desk.
*exclusion applies

Click here to find out more.

How do we obtain GST Refunds?

As long as your purchases is more than S$100 each day, you are entitled to GST refunds. Just bring along your passport as well as your receipt and proceed to our in store customer service.
Which stores offer Click & Collect Service?

At the moment, we offer Click & Collect Service in Robinsons The Heeren.
You can collect your order 3 hours after your order confirmation.
Click here for the list of participating tenants.
Do i get Rob Dollars When i Shop with Robinsons?

No, you earn Robs $ when spending outside Robinsons stores with your OCBC Robinsons Visa Card.
Click here to find out more.
Where can i purchase Gift Cards & Gift Vouchers?

You may purchase Gift Cards & Gift Vouchers at any of our cashier points in our stores.
You may also purchase it online here

Where can i use the Gift Card & Gift Vouchers?

Click here for the list of participating tenants.
I've lost my belongings in Robinsons Store. Who can i contact for more information?

You can contact our respective store customer service.
Where can i find out more about the events going on in store?

You can find out more information here
Click here for more cardmember FAQs.
Latest Infromation on Recalled Items:
The FAQ did not answer my question. Who can I contact?

Kindly contact us via this contact form. We will get back to you as soon as we can.

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