TERMS & CONDITIONS

 

WEBSITE TERMS OF USE

 


OVERVIEW

This website is operated and owned by Robinsons Department Stores Online Pte Ltd.

Throughout this website, the terms “we” or “ROBINSONS” refer to Robinsons Department Stores Online Pte Ltd. and its related bodies corporate (and references to “us” and “our” shall be construed accordingly), and “User” or “you” refers to users of this website (and references to “your” shall be construed accordingly). All references to our “website” include our mobile applications and web-based applications as well. 

Robinsons Department Stores Online Pte Ltd. offers this website, including all information, tools and services available from this website relating to the online purchase of products from ROBINSONS (collectively, the “Services”), to you, the User, subject to your acceptance of all terms, conditions, policies and notices stated herein. 

By accessing our website and/ or submitting your order for processing by us, you agree to engage our Services and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), our FAQ (https://www.robinsons.com.sg/pages/contact), our Privacy Policy (https://www.robinsons.com.sg/pages/privacy-policy), as well as all other policies and documents referenced and/or available by hyperlink, which are expressly incorporated to these Terms of Service. These Terms of Service apply to all Users of this website, including without limitation Users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools which are added to the current online store shall also be subject to these Terms of Service. 

ROBINSONS reserves the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. it is your responsibility to check our website periodically for changes. your continued use of or access to our website or our service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

You can review the most current version of the Terms of Service at any time on this page. 


SECTION 1 - ONLINE STORE TERMS 

By agreeing to these Terms of Service, you represent that you are at least 18 years old or that you have obtained the consent of your parent(s) or legal guardian(s) who has accepted these Terms of Service and agreed to take responsibility for your actions, any charges associated with your use of our Service and your acceptance / compliance with these Terms of Service. 

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of our Service, violate any laws in your jurisdiction (including but not limited to intellectual property laws). 

You must not transmit any computer worms or viruses or any code of a destructive nature.

A breach or violation of any of these Terms will result in an immediate termination of our Service.

  

SECTION 2 – YOUR ACCOUNT

In accessing and/or using our online store athttps://www.robinsons.com.sg, you may be required to register an account. To register for an account, you must be 18 years old and above and shall provide us with accurate, complete and updated information as may be required upon registration. You may be permitted to use your login credentials on a Social Network Site (as defined in our Privacy Policy). 

You are responsible for the security of your account information, including without limitation your username and password in relation to your account. You must take all appropriate measures (including but not limited to changing your password from time to time) to ensure the security and confidentiality of your username and password. In the event of any compromise in the security of your username and/or password, you must inform us immediately and change your password. Until such notification is received and confirmed by us and access to your account is disabled at your request, you shall be responsible for all consequences arising from any unauthorised or fraudulent use of your account.

Any violation of these Terms of Service may result in the termination of your account at the sole discretion of ROBINSONS. For the avoidance of doubt, ROBINSONS shall have the right to restrict, suspend or terminate your account at any time at the sole discretion of ROBINSONS for any reason whatsoever.


SECTION 3 – MERCHANDISE, PROMOTIONS, GIFT-WITH-PURCHASE AVAILBILITY

The products (including any related bundles, gift-with-purchase and other promotions) featured on this website is subject to stock availability. If any products are not available after your order has been processed online, we will inform you via email or other means of communication provided by you at the time the order was made. Promotions, discounts, offers and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions unless otherwise stated.
Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
For promotions requiring a minimum order size, charges for delivery and credits from gift certificates do not count towards the minimum order size requirement.
If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
Promotional items are available only while supplies last; Robinsons does not issue rain checks for items that run out of stock.

SECTION 4 – ORDERS, COLLECTION, RETURN/REFUND/EXCHANGE POLICIES

(A) GENERAL CANCELLATION OF ORDERS:

You may cancel your order without incurring any charges at any time until ROBINSONS notify you via email that the product ordered is in transit, which includes having been shipped by the seller. Should you nevertheless elect to cancel an order after the product ordered is in transit, only the sale price of the product paid by you will be refunded in accordance with the terms set out in Section 4(B)(i) below. In the event that you were eligible for free delivery, you will be charged our prescribed flat fee applicable to a standard delivery service and such fee shall be deducted by us prior to the refund. In the event that you had paid our prescribed flat fee, such delivery fee paid by you will not be refunded under any circumstances whatsoever. Therefore, please check your order carefully before proceeding to payment.

ROBINSONS reserves the right to cancel any order at our discretion and for any reason whatsoever, including in cases of product unavailability. ROBINSONS will inform you of such cancellation via email and a full refund (including any delivery fees paid by you) will be processed by ROBINSONS. Any such refund will be made to you in accordance with the terms set out in Section 4(B)(i) below.

 

(B) RETURNS, EXCHANGES AND REFUNDS:

(i) Return of products and refunds

ROBINSONS will, unless otherwise stated on our website specifically in respect of a product, accept (1) requests for a return and refund of Returnable Products (as defined below) for any reason (including change of mind) and (2) requests for a return (if applicable and/or required by us) and refund Defective Products within 30 days from the date of the delivery, subject to the terms set out below.  

For the purposes of these Terms of Service, (1) “Returnable Product” means any regular-priced product but excludes perishable products such as food, flowers, intimate or sanitary goods, personalised items, special orders, gift vouchers, cosmetics and beauty products, perfume, jewellery, hazardous materials, or flammable liquids or gases, and (2) “Defective Product” means any product that is in fact visually or operationally defective or not conforming to the requirements provided for under applicable consumer protection laws.

To be eligible for a return and refund, a Returnable Product or (if applicable and/or required by us) a Defective Product must be returned in accordance with ROBINSONS’ prescribed requirements, which may include returning the product in its original packaging, complete with all accessories and manuals where applicable. Products that have been laundered or altered in any way cannot be returned. 

Any customer eligible for a return and/or refund (as the case may be) may, unless otherwise stated by us, elect to receive either: (1) a refund made in the same manner as the original mode of payment, subject to the mechanics applicable to such mode of payment; or (2) store credits equivalent to 110% of the amount to be refunded, credited to the same account which had made the refunded order. Any amount to be refunded will take into consideration the total discounts or other deductions given to the customer at the point of purchase.

For the avoidance of doubt, in the case of any returns of Returnable Products which are not Defective Products, delivery charges paid for an order which falls below the minimum qualifier for free delivery shall be non-refundable, and Robinsons may charge you for the delivery fees incurred for the return. 

Requests for returns and refunds may be done online. Please clickhere for instructions on how to make such requests. 

(ii) Exchange of Defective Products

ROBINSONS will accept requests for exchange of any Defective Product within 30 days from the date of the delivery, subject to the terms set out below. 

Should the relevant product be out of stock and customer is not agreeable to other alternatives offered, ROBINSONS will proceed to process a refund in accordance with the terms set out in Section 4(B)(i) above.

Where an exchange of a Defective Product is required by ROBINSONS to be returned in order to be eligible for an exchange, the Defective Product must be returned in accordance with ROBINSONS’ prescribed requirements, which may include returning the product in its original packaging, complete with all accessories and manuals where applicable. Products that have been laundered or altered in any way cannot be accepted for  an exchange.

(ii) General terms applicable to returns, exchanges and refunds

The acceptance by ROBINSONS of any request for return, refund or exchange (as the case may be) shall not constitute nor be deemed to be an acknowledgment or acceptance by ROBINSONS of any breach, default or liability on the part of ROBINSONS in respect of such product being subject to a return, refund or exchange.

ROBINSONS reserves the sole discretion to reject any requests for returns, refunds or exchange that, in our reasonable determination, does not fulfil our policies above. Any other requests for returns, refunds or exchange not otherwise provided for in our policies above shall, subject to applicable law, be at ROBINSONS’ sole discretion made on a case-by-case basis. 


(D) DELIVERY OF YOUR ORDER:

ROBINSONS is pleased to offer complimentary door-to-door standard delivery service with a prescribed minimum order amount. For purchases below the prescribed order amount, you will be charged a prescribed flat fee for the standard delivery service.

Delivery will be made at any time between 9am and 10pm, selection of preferred timeslots is not provided. Customers will be notified once our logistics partner has picked up the items from our processing facility.

You are responsible for ensuring that a recipient is present at your designated address to receive the delivery. In the case of an unsuccessful delivery attempt, our logistics partner will make up to two additional redelivery attempts at no extra charge. If the third attempt is unsuccessful, the customer will have to pay an additional prescribed fee for the standard delivery service. If payment is not made, ROBINSONS reserves the right to automatically cancel your order, and return the items to its processing facility and/or processing partner. In such an event, only the sale price of the product paid by you will be refunded in accordance with the terms set out in Section 4(B)(i) above. In the event that you were eligible for free delivery, you will be charged our prescribed flat fee applicable to a standard delivery service and such fee shall be deducted by us prior to the refund. In the event that you had paid our prescribed flat fee applicable to a standard delivery service, such delivery fee paid by you will not be refunded under any circumstances whatsoever. 

 

(E) INABILITY TO DELIVER: 

Contactless delivery of products to your doorstep or a secure place near your delivery location will only be provided after you give specific instructions authorising such contactless delivery, either through your selection of the relevant option at the checkout page on our website, or specifically instructing the logistics partner to do so, subject to the logistics partner’s policies. 

If after 3 attempts of deliveries, and the order could not be delivered for reasons not attributable to us or our logistics partner, ROBINSONS will be allowed to assume that you wish to cancel the order and it will be terminated. As a result of the cancellation of the order, we will return to you all payments received from you,excluding the applicable delivery charges. 

   

SECTION 5 – PAYMENT

You may pay for your order using any of the payment modes offered on this website from time to time. You agree that you will be subject to the applicable user agreement of your payment mode and may not claim against ROBINSONS for any failure, disruption or error in connection with your chosen payment mode. When you place an order, actual payment will only be confirmed and charged upon acceptance of your order by us. The mode of payment cannot be changed once payment is confirmed.

From time to time, we may have special terms applicable to specific groups or classes of customers, such as promotions or rebates, which are published on our website but not set out in these Terms of Service.


SECTION 6 – FRAUD PROTECTION POLICY

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorised or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorised or illegal activity. In such a case, we may reject your order or contact you directly to confirm your order via the phone number or email address provided. We also reserve the right to cancel any account or refuse to ship to certain addresses due to suspected fraud or unauthorised or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorised or illegal activity.

 

SECTION 7 – PRICES & CURRENCY

All prices stated on this website are subject to applicable taxes unless otherwise stated.

All prices stated on this website are in Singapore Dollars unless otherwise stated.

 

SECTION 8 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The material on this website is provided on an “as is” and “as available” basis and for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. We are not responsible if information made available on this website is not accurate, complete or current. Any reliance on the material on this website is at your own risk.

This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to this website.

 

SECTION 9 - MODIFICATIONS TO OUR SERVICE AND PRICES

Prices for our products are subject to change at any time and without giving any reason or prior notice.

We reserve the right, at any time and without giving any reason or prior notice, to modify, upgrade, suspend, remove or discontinue our Service (or any part or content thereof).

We shall not be liable to you or to any third-party for any price change, modification, upgrade, suspension, removal or discontinuance of our Service.


SECTION 10 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you via the phone number, billing address or email address provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all orders made at the online store. You agree to promptly update your account and other information, including your email address and credit card numbers and their corresponding expiry dates, so that we can complete your transactions and contact you as needed.

 

SECTION 11 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall be under no liability whatsoever arising from or relating to your use of such optional third-party tools.

Any use by you of the optional third-party tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which such optional third-party tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through this website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

SECTION 12 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or its accuracy and we do not warrant and shall not be liable or responsible for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We shall not be liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 13 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium, any comments that you forward to us. We shall be under no obligation (1) to keep any comments confidential; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but shall be under no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable on the grounds of public interest, public morality, public order, public security, national harmony, or is otherwise prohibited by applicable laws (including without limitation, the Broadcasting (Class Licence) Notification), violates any third-party’s intellectual property rights or violates these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, obscene material or material which is objectionable on the grounds of public interest, public morality, public order, public security, national harmony, or is otherwise prohibited by applicable laws (including without limitation, the Broadcasting (Class Licence) Notification), or contain any computer virus or other malware that could in any way affect the operation of our Service or any related website. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 14 - PERSONAL INFORMATION

Your submission of personal information through the online store is governed by our Privacy Policy. Please view our Privacy Policyhere.

SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website or in our Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in our Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order for processing).

We shall be under no obligation to update, amend or clarify information in our Service or on any related website, including without limitation, pricing information, except as required by applicable laws. No specified update or refresh date applied in our Service or on any related website, should be taken to indicate that all information in our Service or on any related website has been modified or updated.

SECTION 16 - PROHIBITED USES

In addition to and without prejudice to other prohibitions as set forth in these Terms of Service, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of our Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of our Service or any related website for violating any of the foregoing.

SECTION 17 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Services will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of our Service will be accurate or reliable.

You agree that from time to time we may remove our Service for indefinite periods of time or cancel our Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, our Services is at your sole risk. To the maximum extent permitted by applicable laws, our Services and all products delivered to you through our Services are (except as expressly stated by us) provided on an 'as is' and 'as available' basis, without any representations, warranties or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

Unless otherwise required applicable laws, in no case shall ROBINSONS, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of our Service or any products procured using our Service, or for any other claim related in any way to your use of our Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of our Service or any content (or product) posted, transmitted, or otherwise made available via our Service, even if advised of their possibility.   

For the avoidance of doubt, we shall not be liable for losses and damages (other than death or personal injury resulting from our negligence) arising from the following:

  • fair wear and tear;
  • wilful damage;
  • unsuitable or improper use;
  • negligence;
  • accident;
  • abnormal storage or working conditions;
  • alteration / modification of the product except in accordance with the prescribed instructions;
  • improper maintenance;
  • failure to follow the prescribed instructions; and/or
  • repair / remedial on the product.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless, on demand, ROBINSONS  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, against or from any claim or demand, including reasonable attorneys’ fees on a full indemnity basis, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 19 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable laws, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to access to our website and/or use our Service.

If in our sole discretion you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement, your access to our website and/or your use of our Service (or any part thereof) at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

SECTION 21- ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or in relation to our Service constitutes the entire agreement and understanding between you and us and govern your use of our Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against us.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you our Service shall be governed by and construed in accordance with the laws of Singapore.

SECTION 23 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our Service, use of our Service, or access to our Service or any contact on the website through which our Service is provided, without our prior written consent.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at support@robinsons.com.sg